Service Details
The Agency Retention Playbook
The Agency Retention Playbook
I build bespoke communication frameworks, renewal playbooks, client health-check templates, and onboarding SOPs so retention standards remain high long after the sprint finishes.
I build bespoke communication frameworks, renewal playbooks, client health-check templates, and onboarding SOPs so retention standards remain high long after the sprint finishes.
Bespoke Email & Response SOPs
Customised response frameworks, pushback scripts, and communication templates tailored specifically to your agency's service model.
Account Health Scorecards
A simple, repeatable internal framework enabling agency leadership to monitor account sentiment and churn risk in real time.
Onboarding & Renewal Playbooks
Standardised procedures for securing early renewals and structuring client onboarding cadences that set clear boundaries from Day 1.
Services
Read More Services
Read More Services
Common Questions
Your Questions Answered
Everything You Need to Know Before Starting Your Journey
1. How much time will the sprint require from my team’s day-to-day billable work?
We know your Account Managers are already fighting fires and managing packed calendars. The sprint is specifically structured to run alongside their existing workload without causing operational drag. Your team will only need to commit roughly 1.5 to 2 hours per week for live workshops and 1-1 coaching. The comms audit happens quietly in the background without pulling your staff away from client deliverables.
2. How is this different from generic corporate training or online video courses?
3. What if our client churn is caused by delivery delays rather than communication?
4. How quickly will we see a return on the investment?
Common Questions
Your Questions Answered
Everything You Need to Know Before Starting Your Journey
1. How much time will the sprint require from my team’s day-to-day billable work?
We know your Account Managers are already fighting fires and managing packed calendars. The sprint is specifically structured to run alongside their existing workload without causing operational drag. Your team will only need to commit roughly 1.5 to 2 hours per week for live workshops and 1-1 coaching. The comms audit happens quietly in the background without pulling your staff away from client deliverables.
2. How is this different from generic corporate training or online video courses?
3. What if our client churn is caused by delivery delays rather than communication?
4. How quickly will we see a return on the investment?
Common Questions
Your Questions Answered
Everything You Need to Know Before Starting Your Journey
1. How much time will the sprint require from my team’s day-to-day billable work?
We know your Account Managers are already fighting fires and managing packed calendars. The sprint is specifically structured to run alongside their existing workload without causing operational drag. Your team will only need to commit roughly 1.5 to 2 hours per week for live workshops and 1-1 coaching. The comms audit happens quietly in the background without pulling your staff away from client deliverables.