Service Details
Client Health & Comms Audit
Client Health & Comms Audit
I review recent client call recordings, email chains, and reporting decks from your key accounts to identify hidden churn risks, sentiment drops, and communication breakdowns before they turn into cancellations.
I review recent client call recordings, email chains, and reporting decks from your key accounts to identify hidden churn risks, sentiment drops, and communication breakdowns before they turn into cancellations.
Communication & Sentiment Diagnostics
Analysing recent call recordings and email threads to spot unaddressed client frustration, tone shifts, and passive dissatisfaction.
QBR & Value-Delivery Review
Auditing past business reviews and reporting decks to pinpoint where account managers fail to clearly demonstrate ROI and strategic impact.
Boundary & Scope Leak Analysis
Reviewing unbilled requests to isolate exactly where account teams yield too easily, eroding both retainer margins and client respect.
Services
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Common Questions
Your Questions Answered
Everything You Need to Know Before Starting Your Journey
1. How much time will the sprint require from my team’s day-to-day billable work?
We know your Account Managers are already fighting fires and managing packed calendars. The sprint is specifically structured to run alongside their existing workload without causing operational drag. Your team will only need to commit roughly 1.5 to 2 hours per week for live workshops and 1-1 coaching. The comms audit happens quietly in the background without pulling your staff away from client deliverables.
2. How is this different from generic corporate training or online video courses?
3. What if our client churn is caused by delivery delays rather than communication?
4. How quickly will we see a return on the investment?
Common Questions
Your Questions Answered
Everything You Need to Know Before Starting Your Journey
1. How much time will the sprint require from my team’s day-to-day billable work?
We know your Account Managers are already fighting fires and managing packed calendars. The sprint is specifically structured to run alongside their existing workload without causing operational drag. Your team will only need to commit roughly 1.5 to 2 hours per week for live workshops and 1-1 coaching. The comms audit happens quietly in the background without pulling your staff away from client deliverables.
2. How is this different from generic corporate training or online video courses?
3. What if our client churn is caused by delivery delays rather than communication?
4. How quickly will we see a return on the investment?
Common Questions
Your Questions Answered
Everything You Need to Know Before Starting Your Journey
1. How much time will the sprint require from my team’s day-to-day billable work?
We know your Account Managers are already fighting fires and managing packed calendars. The sprint is specifically structured to run alongside their existing workload without causing operational drag. Your team will only need to commit roughly 1.5 to 2 hours per week for live workshops and 1-1 coaching. The comms audit happens quietly in the background without pulling your staff away from client deliverables.