Service Details
1-1 At-Risk Account Coaching
1-1 At-Risk Account Coaching
Direct, confidential scenario prep for Account Managers dealing with fragile accounts, difficult client contacts, or crucial upcoming contract renewals.
Direct, confidential scenario prep for Account Managers dealing with fragile accounts, difficult client contacts, or crucial upcoming contract renewals.
Fragile Account Interventions
Direct scenario prep to stabilise at-risk accounts, reset client expectations, and reverse negative sentiment before notice is served.
High-Stakes Renewal Prep
Tailored coaching for account leads ahead of major contract renewals, scope expansions, or fee adjustment conversations..
Stakeholder Mapping & Alignment
Teaching AMs how to navigate complex client decision-makers and build relationships with senior buyers beyond day-to-day contacts.
Services
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Common Questions
Your Questions Answered
Everything You Need to Know Before Starting Your Journey
1. How much time will the sprint require from my team’s day-to-day billable work?
We know your Account Managers are already fighting fires and managing packed calendars. The sprint is specifically structured to run alongside their existing workload without causing operational drag. Your team will only need to commit roughly 1.5 to 2 hours per week for live workshops and 1-1 coaching. The comms audit happens quietly in the background without pulling your staff away from client deliverables.
2. How is this different from generic corporate training or online video courses?
3. What if our client churn is caused by delivery delays rather than communication?
4. How quickly will we see a return on the investment?
Common Questions
Your Questions Answered
Everything You Need to Know Before Starting Your Journey
1. How much time will the sprint require from my team’s day-to-day billable work?
We know your Account Managers are already fighting fires and managing packed calendars. The sprint is specifically structured to run alongside their existing workload without causing operational drag. Your team will only need to commit roughly 1.5 to 2 hours per week for live workshops and 1-1 coaching. The comms audit happens quietly in the background without pulling your staff away from client deliverables.
2. How is this different from generic corporate training or online video courses?
3. What if our client churn is caused by delivery delays rather than communication?
4. How quickly will we see a return on the investment?
Common Questions
Your Questions Answered
Everything You Need to Know Before Starting Your Journey
1. How much time will the sprint require from my team’s day-to-day billable work?
We know your Account Managers are already fighting fires and managing packed calendars. The sprint is specifically structured to run alongside their existing workload without causing operational drag. Your team will only need to commit roughly 1.5 to 2 hours per week for live workshops and 1-1 coaching. The comms audit happens quietly in the background without pulling your staff away from client deliverables.